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Overcoming Challenges in Testing Your Software Releases with Non-Technical Clients

Steve

Entrepreneur and CTO
April 11th 2023

Involving non-technical clients in the testing process can provide valuable insights into the usability and functionality of your software.

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However, testing your software release with non-technical clients can also present its own set of challenges.

Here are a few common challenges and how to address them:

  • Lack of technical knowledge: Non-technical clients may not have the same level of familiarity with technical terms and processes, which can make it difficult for them to provide detailed feedback on the software. To address this, it's important to provide clear, concise instructions and guidance, and to avoid using jargon and technical terms.
  • Difficulty navigating the software: Non-technical clients may have difficulty understanding how to use the software or may encounter issues while testing it. To help mitigate this, consider providing resources such as tutorial videos or user guides, and make sure to offer support and assistance as needed.
  • Limited feedback: Non-technical clients may not feel comfortable providing technical feedback or may be unsure of what to focus on during the testing process. To encourage them to provide more detailed feedback, it's important to make the testing process as straightforward and intuitive as possible, and to encourage them to focus on usability and functionality rather than technical details.

By addressing these challenges and providing the necessary support and resources, you can effectively involve non-technical clients in the testing process and gather valuable feedback that can help improve the usability and functionality of your software.

Image by pch.vector on Freepik



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